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	<title>Content Lab Blog &#187; customer purchases online</title>
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		<title>When do you send a &#8216;thank you&#8217; email?</title>
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		<pubDate>Tue, 07 Oct 2008 08:22:34 +0000</pubDate>
		<dc:creator>Lab rat</dc:creator>
				<category><![CDATA[customer engagement]]></category>
		<category><![CDATA[online communication]]></category>
		<category><![CDATA[purchase process]]></category>
		<category><![CDATA[confirmation emails]]></category>
		<category><![CDATA[customer purchases online]]></category>
		<category><![CDATA[thank emails]]></category>

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		<description><![CDATA[Okay, when do you send a &#8216;thank you&#8217; email? If a customer purchases online, a &#8216;thank you&#8217; tends to be part of the email confirmation process. Often, we use the thank you text as the opening paragraph or sentence, that sits above colder but nonetheless essential content &#8211; such as describing when and how an [...]]]></description>
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